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Warranty range
POWER QUOTIENT INTERNATIONAL CO., LTD. guarantee all products have been tested thoroughly and during the course of production/ manufacturing/ assembly, damages to materials or parts will be avoided at costs. Please refer to the following the situations, conditions and restrictions for warranty services when requesting assistance from PQI customer service department.
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Product warranty period
※The PQI warranty sticker/ logo apply to the follow PQI products and their respective warranty period”：
Lifetime Warranty:
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DRAM module |
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Compact Flash Card |
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Multi-Media Card |
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Secure Digital Card |
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USB Flash Drive |
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Intelligent Stick |
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Five Years Warranty
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Smart Media Card |
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Disk On Module |
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Industrial Compact Flash Card |
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Three Years Warranty
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2.5" Flash DisK |
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PC Card Adapter |
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SSD X25-M |
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Portable Hard Disk Drive |
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USB Flash Drive -U339V |
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Two Years Warranty
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Memory Stick |
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XD-Picture Card |
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Card Reader |
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Solid State Disk |
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USB Flash Drive -U360 |
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USB Flash Drive -U368 |
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One Year Warranty
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MP3 Players |
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Multimedia mPack(Not including materials) |
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Multimedia mTrix(Not including materials) |
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i-power105 |
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i-charger for car |
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Six Months Warranty
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Multimedia mPack (LCD display, Li-Ion battery & hard drive) |
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Multimedia mTrix (LCD display, Li-Ion battery & hard drive) |
| ※Products with “Mr. Flash” sticker/ logo are subject to a warranty period of one year. |
| ※When product warranty stated by PQI differs to that of the local government, the warranty period of the product will then be judged according to local government legislation(s). |
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The old product warranty period
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3 years warranty for DRAM Modules produced prior to April 1st, 2003. |
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5 years warranty for Compact Flash Card / Multi-Media Card / Secure Digital Card produced prior to January 1st, 2006. |
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2 years warranty for USB Flash Drive produced prior to July 1st, 2006. |
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Warranty Methods
DOA, Exchange for new product：Within 30days from purchase date of PQI product(s), if it is not man made error or incompatibility issues, the product will be declared DOA and a new product will be provided for exchange. Please send all accessories, packages and the DOA product along with proof of purchase to complete the DOA exchange for new product procedures. Products that do not meet DOA exchange conditions are still entitled to RMA services.
Note:
For the products below, please keep all full package including accessories and USB cables.
1. Portable Hard Disk Drive: brochure and USB cable.
2. Some Flash Card enclosed with card reader as a gift: card reader should be returned together
3. i-Power: brochure and USB cable.
4. i-Charger: brochure and i-Cable. |
| RMA, Exchange：For PQI products within the warranty period, warranty services are free of charge (Including labor or exchange services). The exchange of product or product parts are of the same specifications or equivalent to. |
The exchange of season's limited will be base on the same specifications or equivalence.
Repairs：Products that have been repaired by PQI with the same re-occurring issue(s) within 3 Months of the repair service are also entitled to a free warranty service to fix the particular issue. For products with incompatibility issues, warranty repair is limited to 3 times. On the third time, we will exchange it with a product that has the same specifications or the replacement model to avoid false incompatibility issues. |
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PQI Warranty Period and Duration
| Product warranty durations are calculated based on the date of purchase. |
| Please provide original proof of purchase documents (eg. receipt or invoices) when requesting warranty services. If customers are unable to provide an original copy of such documents, the warranty period will be based on the manufacturing date stated on the product. |
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PQI Warranty Limitations – Warranty Conditions
| 1. |
Warranty is void when users disobey instructions given by the user’s manual resulting in damages. |
| 2. |
Warranty is void when product damages are caused by natural disaster(s) (eg. flood, fire, earthquake, thunder/ lightning, typhoon, etc), human-caused (eg. applying external force causing deformation, breakage, malfunctioning of), damage caused by computer, human-error (eg. not kept in a secured area resulting in lost of) or other abusive usage of the product. |
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Warranty is void when customers or have allowed a unauthorized third party to install, add, expand, modify, repair or remove parts or components and resulting in damage(s). |
| 4. |
Warranty is void when damages are caused by computer viruses or caused when trying to remove the virus. |
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Warranty is void when damage is caused by physics, electrical, static or magnetic field interference resulting in instability. |
| 6. |
Warranty is void when products are left in an unsuited environment (eg. high temperature or humidity environments) resulting in damages. |
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Warranty is void when products are damaged or lost during the course of delivery from the customer. |
| 8. |
During repair services, data stored on the products may be lost as a result of necessary service procedures. Therefore, please backup all data prior to returning your product to PQI for repair or warranty services. *PQI will not be responsible for any data loss |
| 9. |
If any PQI products are used for research and development or professional testing purposes, any service requested on those products will incur a fee regardless of the warranty stated. |
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Warranty Service Procedure
| 1. |
Prior to sending product(s) for warranty services, please Fax or Email to PQI-RMA department to acquire a “RMA Request Form”. Please fill in the RMA request form (Please clearly fill in all contact details) and notify the RMA department of the problem(s) you are experiencing. The RMA department will then issue a RMA number and ask you, the customer to send the product back to PQI. |
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The RMA number “must” be clearly written on the packaging of the product that is being sent back. Please also take care when packaging, make sure to place sufficient padding as damages may occur during transportation. Within 30 days of receiving the RMA number, the product along with the RMA number must arrive at PQI Taiwan headquarter or other nearest global branch office. Customer must pay for all delivery and any insurance costs when sending RMA products to PQI and PQI will cover all handling and insurance costs when returning repaired products back to customers. |
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Remarks
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If products do not qualify as a warranty product, all services provided by PQI on the product will incur a service fee. The fees and rates charged are set by PQI regulations (Please enquire within for further details). |
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When products return to PQI for repairs, if the product is no longer in production or the required material / component can no longer be acquired, PQI will replace the product with another that has similar specifications and capacity. |
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Product warranties are void if the PQI warranty sticker/ logo have been removed, scratched or damaged in anyway beyond recognition. |
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Customer must get into the habit of storing backups on other types of mediums when using flash base storage devices. PQI shall not be responsible or liable, directly or indirectly, for any damages or loss of data / files. |
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This warranty covers all repaired or exchanged products. |
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9. |
Disclaimer
| 1. |
PQI does not provide additional services other than warranty services described above and this warranty supersedes all other warranties or representations, oral or written. |
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In no event will PQI be liable to anyone for any physical, mental, financial or legal damages. This includes expenses, lost revenues, lost savings, lost profits, any other incidental or consequential damages as results of the purchase, use or inability to use of the PQI product, etc. |
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even if PQI has been advised of the possibility of such damages. PQI will not be liable for any direct or indirect damages caused. PQI warranty extends no further than repair, exchange or refund services and PQI will honor all responsibilities within the written conditions stated in this document. |
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Last revision date: August 31, 2009 |
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