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Dear customers, to assist us in answering your queries as soon as possible, please fill in all required information.
Required fields are denoted by red *
*
Name:
*
Email:
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*
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10~19
20~29
30~39
40~49
50~59
60~69
70~
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*
OP System:
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Other OS:
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*
Please answer below questions with Yes or no, this will help to clarify the problem.
<-- Select Prodcut Type Here -->
1
The problem occurred at first time I use the disk
Yes
No
2
The problem can be duplicated
Yes
No
3
The disk is not recognized by my system, I’ve tried other USB port, extension cable, or other PC system without success
Yes
No
4
The disk can still be recognized as a removable disk by my system, but I cannot access it when I try to copy data to the disk
Yes
No
5
I tried Dr. UFD to fix the problem. (Download Dr. UFD from this link:
http://www.pqigroup.com/upload/download/Dr.UFDv1.0.2.35.zip
Note: Dr. UFD will erase all data inside the disk)
Yes
No
1
The problem occurred at first time I use the disk
Yes
No
2
The disk works for a period of time before the problem occurs
Yes
No
3
The disk is not recognized by my system, I’ve tried other USB port, extension cable, without success
Yes
No
4
The disk can still be recognized as a fixed disk by my system, but I cannot access it when I try to copy data to the disk
Yes
No
5
I’ve tried other platform (Motherboard or Notebook), other system without success
Yes
No
1
The problem can be duplicated
Yes
No
2
The outward appearance of the disk is checked without damage
Yes
No
3
The Flash card had been formatted by device before using
Yes
No
4
The Flash card can be recognized by device after re-insert
Yes
No
5
If using a USB adapter (e.g. card reader) on desktop/laptop pc, Windows operating system can format the flash card and write data correctly
Yes
No
1
The problem can be duplicated
Yes
No
2
The problem occurred at first time I use the SSD
Yes
No
3
The BIOS does not recognize my SSD, I’ve tried other Motherboard, other PC system without success
Yes
No
4
The logical partition is normal on “My Computer” and drive status is “Healthy (Active)” On Disk Management, but I tried to format the SDD in NTFS without success
Yes
No
5
The SSD can still be recognized as a Fixed disk by my system, but I cannot copy data to SSD
Yes
No
1
The problem occurred at first time I use the RAM
Yes
No
2
The outward appearance of the module is checked without damage (Golden finger. IC…)
Yes
No
3
I update the BIOS and retest again, but the problem still persists
Yes
No
4
I test the module on another platform and the test result was still Fail
Yes
No
5
The problem occurs on both Dual-Channel and single channel
Yes
No
1
aaMulti Mediaaaa
Yes
No
2
bbbbbbbbbbbbb
Yes
No
3
cccccccccccc
Yes
No
4
dddddddd
Yes
No
*
Please provide pictures, error messages, testing procedure and describe the problem to PQI as detail as possible, thank you
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