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| Repairs and exchange procedures |
| For end-user, please visit the PQI service center listed below for prompt service |
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A . Global Network
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| TAIWAN‧POWER QUOTIENT INTERNATIONAL CO., LTD. |
| 8F, No.49, Sec.4, Jhongyang Rd., Tu Cheng Dist., New Taipei City 23675,Taiwan |
| TEL : +886-2-2269-9889 |
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FAX : +886-2-2269-9858 |
| Sales : tw.sales@pqigroup.com |
| Customer Service : tw.rma@pqigroup.com |
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| USA‧PQI CORPORATION |
| 46539 Fremont Blvd., Fremont, CA 94538 |
| TEL : +1-510-6517281 |
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FAX : +1-510-6517240 |
| Sales : us.sales@pqigroup.com |
| Customer Service : us.rma@pqigroup.com |
| General info : us.support@pqigroup.com |
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| JAPAN‧PQI Japan Co., Ltd. |
| B-10F Makuhari Techno Garden 1-3 Nakase Mihama-ku Chiba-shi Chiba 261-0023 Japan |
| TEL : +81-43-212-7575 |
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FAX : +81-43-212-7576 |
| Sales : jp.sales@pqigroup.com |
| Customer Service : jp.rma@pqigroup.com |
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| CHINA-Shanghai‧POWER QUOTIENT INTERNATIONAL (Shanghai) CO., LTD. |
| 7F,Building 92,1122 Qinzhou North Road,Shanghai 200233,P.R.C |
| TEL : +86 21 54265588 |
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FAX : +86 21 54265588 |
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| CHINA-Hong Kong‧POWER QUOTIENT INTERNATIONAL (H.K.) CO., LTD. |
| Flat F. 4/F, Yeung Yiu Chung (No. 8) Industrial Building, 20 Wang Hoi Road, Kowloon Bay, Kowloon, Hong Kong |
| TEL : +852-27074118 |
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FAX : +852-27074308 |
| Sales : hk.sales@pqigroup.com |
| Customer Service : hk.rma@pqigroup.com |
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B .Customer Service Center (only in Taiwan)
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2.
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Conditions for product warranties
When PQI repairs service is required, please visit a PQI shop. Customers will need to have proof of purchase (eg. Warranty card or receipt) indicating the date of purchase to ensure the product is within the warranty period. |
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Rules for exchange and repairs
Within 7 days of purchase
Within 7 days (starting from receipts issuing date) of purchase at the PQI shop, customers wanting to return their PQI products are allowed to exchange for another product (limiting to PQI shop purchases only) |
7 days after purchase but within the warranty period
As we, PQI are still responsible for the proper functioning of the PQI product within
the warranty period. Any non-human faulted product repairs will require no excess
fees.
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Outside the warranty period
Repair services will still be provided for products outside of the warranty period.
However, a repair fee (eg. labor, parts) may incur at the customer's expense.
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4.
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Warranties are voided when
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Damaged during transportation |
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Accident, human error, improper use or installation and modification of any parts resulting in malfunctioning or damage |
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Damages caused by natural disasters or a result of electrical problems |
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